TY  - SER
TI  - Managing service quality
SN  - 0960-4529
AV  - HF5415.5 .M36
CY  - Bradford, England
PB  - MCB University Press
KW  - Customer services
KW  - Management
KW  - Periodicals
KW  - Quality control
KW  - Industrias de servicios
KW  - Administración
KW  - Service industries
KW  - Servicios al cliente
KW  - Publicaciones periódicas
KW  - Control de calidad
N1  - Description based on: Vol 4, issue 1 (1994); title from contents screen (viewed Nov. 27, 2000); Access limited to licensed institutions; Online version of print publication
ER  -